Last updated: 22nd September 2026
This policy explains refunds and cancellations for digital Products purchased on store.altechmind.com, operated by Altechmind Technologies (OPC) Private Limited. It forms part of our Terms & Conditions and is in addition to your rights under the Consumer Protection Act, 2019.
Nature of our Products
All Products are digital software licences delivered electronically. On successful payment, a licence key and downloads are made available in your account and by email immediately. Because access is granted instantly, digital purchases are generally not eligible for a change-of-mind refund once the licence key has been issued or the Product downloaded.
When we DO provide a refund
We review refund requests fairly. A refund will be granted where:
- Duplicate payment — you were charged more than once for the same order.
- Non-delivery — payment succeeded but no licence key/download was made available, and we are unable to resolve it within a reasonable time.
- Material defect — the Product does not perform substantially as described and our team is unable to provide a working fix or reasonable workaround within 7 days of you reporting the issue with enough detail for us to reproduce it.
When we do NOT provide a refund
- Change of mind after the licence key has been issued or the Product downloaded.
- Incompatibility caused by your environment where the system requirements were stated (e.g., unsupported OJS / WordPress / PHP versions), or conflicts with third-party plugins/themes/customizations.
- Failure to install/configure where working documentation and support were available.
- Purchases where the updates/support window has expired.
- Requests made after 7 days from the date of purchase.
How to request a refund
Email support@altechmind.com or open a ticket from My Account → Support with your order number, the product, and a description of the issue (with screenshots/logs where relevant). We aim to respond within 2 business days.
Processing
Approved refunds are made to the original payment method via the payment partner used for the order (Cashfree Payments or PayPal), typically within 5–10 business days of approval, depending on your bank/provider. For international/export orders, refunds are processed in the original transaction currency; exchange-rate differences are not refundable. GST is adjusted as per applicable law.
Order cancellation
As delivery is instant, orders generally cannot be cancelled once placed and paid. If payment is pending/failed and no licence was issued, no charge applies. For duplicate or erroneous orders, contact us promptly and we will assist.
Contact
support@altechmind.com · +91 97416 19411 Altechmind Technologies (OPC) Private Limited, Kolkata, West Bengal — 700161, India.
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